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Home > Company > FAQ's

 

Can an outsource IT firm provide the same level of service as an internal IT department?

 Yes, in fact with a team of experts, we can be onsite whenever you need us.  We also provide 24 x 7 x 365 assistance as well as remote support to resolve any technical issues.

If I have a problem with my computers, how long must I wait to get a response?

UIS Technology Partners' ticketing management system will instantly notify our team through our paging and email systems. Our notification systems will immediately send your support team the request for service alert. We have designed the system so that we can fulfill the most stringent response time requirements.

Does UIS provide flat-rate monthly plans, or will I never know what my bill will be?

UIS provides several service level options depending on your needs. Most of our clients select a flat rate monthly option, but we can also work on an as needed basis.

How does UIS identify critical business applications and IT priorities?

Depending on your requirements, we can help you gain virtually uninterrupted availability of your IT infrastructure and critical business applications.

What is a comprehensive business continuity plan?

A Business Continuity Plan (BCP) requires on a clear understanding of business processes, data and associated risks so the organization will recover and restore critical functions after a disaster or disruption.

What other services does UIS provide?

UIS offers full telecommunications management services that includes but not limited to working with analog and digital phone systems or upgrading to VoIP (Voice over IP).