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Desktop Support

Desktop Support

Your business thrives on efficiency, and UIS offers fully scalable desktop support to ensure your IT equipment is optimized to save your staff time, money, and stress.  By replacing the expense of a full-time IT staff, our certified engineers manage the planning, configuring, and maintenance of your company’s technology needs.

Beyond the day-to-day assistance, UIS also oversees special project needs, new platform upgrades, and strategic planning for the evolving future of your business.

Our desktop support features the following elements of service:

  • Design and Implementation – Analysis of IT equipment needs with budget consideration, procurement, installation, and training to integrate staff with hardware, software, and network applications  
  • Monitored Support and Repair – Remote monitoring, regular diagnostics, virtualization, and on-site checkups to troubleshoot and ensure optimal IT performance and value of workstations, servers, and network devices
  • Quick Access to Help – 24x7 access to Help via phone, email, or automated alert that ensures that downtime is limited either by remote response or necessary on-site repair
  • Scalable Technologies – Desktop and laptop computers, software, operating systems, printers, network creation and devices, peripherals, VPN connections,  and phone systems are all deployed and monitored to ensure settings and performance meet your business needs 
  • Project or Upgrade Support – The same elements of desktop support are applied to special projects in new, off-site, or temporary locations until completion as well as platform upgrades to current office infrastructure
  • Asset Growth and Expansion - The result of constant monitoring and support allows us to collaborate with business leadership and vendors to assess the performance of past and current IT assets as well look forward to create strategies providing your staff new technologies necessary for a competitive edge in your respective market

Our desktop support is a service that saves your business from losses of time, capital, and productivity by allowing our trained staff to seamlessly merge your employees with productive IT assets to achieve success.