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Home > Contact Us > Desktop Support Consultant

Desktop Support Consultant

UIS Technology Partners is seeking a fulltime Engineer to perform the following IT services:

Provide initial setup, support, troubleshooting, repair, and preventative maintenance for PC desktops systems and laptops by:

  • Identifying and resolving network issues as appropriate in a timely manner
  • Troubleshooting basic server issues
  • Creating and maintaining desktop and laptop ghost images
  • Professionally resolving service delivery and client issues in a timely manner
  • Identifying and escalating business and technical challenges as appropriate and in a timely manner
  • Working in a team environment in addition to the ability to work on your own
  • Communicating to other engineers, clients, and managers in a professional manner as situations arise and at regular intervals so all parties involved are kept up to date at all times
  • Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
  • Available for emergency responses as needed
Can continually demonstrate excellent customer service skills by:
  • Creating a positive impression at all times with all customers.
  • Increasing customer satisfaction through effective and timely communication in person, through email and by phone
  • Making all customers feel valued on an ongoing basis through establishment of rapport and relationship building
  • Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills
 
Experience Requirements (Hands-on)
  • Microsoft Operating Systems Windows 2000, XP, Vista, 7 (3 yrs)
  • Microsoft Office Applications (3 yrs)
  • Microsoft Server 2000/03/08 environment (2 yrs)
  • Microsoft Exchange Server 2000/03/07/10 environment (1 yr Exp)
  • Network Architect and design (2 yrs)
Salary & Benefits
  • DOE
  • Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner
  • Dental insurance plan for employee, family and domestic partner
  • Vision plan for employee, family and domestic partner
  • Holidays and PTO Time
  • New Employee Referral Bonus Plan
  • New Client Referral Bonus Plan
  • Industry Training
  • Mileage Reimbursement

Interested candidates need own vehicle and must be able to provide timely service to UIS clients at multiple sites in an area covering San Rafael, San Francisco, the upper peninsula, and the East Bay. Candidates should email a cover letter and resume (preferably in the body of the email) replying to this ad. Describe in your cover letter why you are interested in UIS Technology Partners and how your experience matches with our needs. Please include your salary requirements.
UIS is an Equal Opportunity Employer
 
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