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Home > Services > Helpdesk Support

Helpdesk Support

 

Your business image is based on how well you can handle customer complaints, and UIS can help protect your image by resolving complaints in a quick and professional manner. The UIS help desk includes a comprehensive issue tracking system and centralized knowledgebase to provide your business with answers and solutions. This help desk acts as the single point of contact for all your employees’ and customers’ IT needs.   
 
Our help desk support features the following elements of service:
  • Wide Range of Services – Our help desk support system is multifaceted - it tracks issues, performs automatic updates, determines the proper solutions, maintains the database, as well as provide password and email support to name a few. 
  • Single Point of Contact – UIS provides a central help desk to give your employees and customers a single point of contact for all their IT needs. One point of contact makes it simple to work with all technology, including computers, networks, servers, email, phones, printers, security, network access, VPN, office software, and databases. 
  • Automated System – The UIS help desk support includes a comprehensive issue tracking system and a centralized knowledgebase to provide your employees and customers with solutions and answers. Issues are automatically tracked and resolved in a timely manner. 
  • Flexible Options – Our help desk can be tailored to fit your business needs, whether you need us during business hours, after business hours, or 24 x 7 support. We are extremely flexible; your employees and customers can reach us via phone, email, instant message, SMS text, or the web system. 
 

Our customer-friendly help desk will enhance your business image by handling all your customers’ complaints. We will ensure you stay stress-free knowing your issues are resolved effectively and efficiently.