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Home > Find Your IT Solution > San Jose Help Desk

Help Desk San Jose - IT Support San Jose 

UIS IT Consulting San Jose provides a central IT Help Desk to serve San Jose and the greater Silicon Valley, including Campbell, Cupertino, Gilroy, Los Altos, Los Gatos, Milpitas, Morgan Hill, Mountain View, Palo Alto, Santa Clara, Saratoga, and Sunnyvale.
 
Below is a summary of the benefits that the UIS Help Desk provides:
 
Wide Range of Services
The Help Desk will provide a centralized system to track issues, perform automatic updates, and determine the proper solutions, as well as maintain the database to minimize repeat issues for your company.  In addition, the San Jose Help Desk support will cater to your customers by providing password and email support, network and VPN access, and office and database assistance. 
 
Single Point of Contact
With the UIS Help Desk manager, our clients have one central point of contact for all technology.  The Help Desk supports all IT including: computers, networks, servers, email, phones, printers, security, network access, VPN, office software, and databases.  With a single point of contact, all resolutions are centralized in a database to lower the resolution time of repeat issues.
 
Automated System
Issues are tracked rigorously through a web tracking system to ensure the problem is resolved in a timely manner.  The Help Desk also has an automated ability to escalate issues to the correct level of efficiency to minimize down time.  Our clients are able to rest assure that issues are resolved very quickly.
 
Flexible Options
The UIS Help Desk can be tailored to the support level desired by your business.  We provide three different options according to your needs: business hours, extended business hours, and 24 x 7 support.  The Silicon Valley Help Desk is extremely flexible and can be reached via a web system, phone, instant message, SMS text, or email.
 
UIS Help Desk Options:
  • Business Hours = 8 AM – 6 PM PST, Monday - Friday
  • Extended Hours = 7 AM – 8 PM PST, Monday - Friday
  • 24 x 7 = 24 Hours a Day, 7 days a week, 365 days a year
 
To get started, please contact our San Jose office:  (408) 414-5000