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Home > Services > What is VoIP?

Help in Understanding VoIP and Telephone Options

As a small or medium sized business, you may have found that several or many of your competitors are switching from their older telephone system to something called VoIP (pronounced “Voyp”). You may have asked yourself “what is VoIP” and “is it the right solution for your business “?  We can help answer these questions. Allow UIS to provide you the information needed to decide.
VoIP is the acronym for the Internet based telephone system named “Voice over Internet Protocol”. As with many technologies, there are sometimes multiple names for the same or similar technology. These include IP Telephony, Internet telephony, Broadband telephony, Broadband Phone and Voice over Broadband. However, they all reference VoIP.

VoIP Can Save You Money Depending on Your Usage

By using Internet lines to carry voice, VoIP to VoIP phone calls inside your business, between branch offices, or between the office and home users/telecommuters, who are given a VoIP phone, are free. VoIP to Public Switched Telephone Networks (PSTN) will have a cost that is at a greatly reduced price for local and long distance charges. Installation of VoIP does cost money, so an analysis of your current usage must be balanced against the initial cost of the VoIP system and the long term benefit.

You Can Choose Between Direct Numbers or a Telephone Extension System

You may select for your business whether your employees receive a direct telephone number or where callers must go through a central system to find your employee’s extension. Another option is to have an automated attendant answer your phone.

More Functionality Out of Your Phone System

VoIP can facilitate tasks that may be more difficult to achieve using traditional networks:

  • Ability to transmit more than one telephone call down the same broadband-connected telephone line. This can make VoIP a simple way to add an extra telephone line to a home or office.
  • Take your VoIP phone with you on a trip, and wherever you connect to the Internet, you can receive incoming calls. Incoming phone calls can be automatically routed to your VoIP phone, regardless of where you are connected to the network.
  • Most VoIP packages include PSTN features that most telecommunication companies normally charge extra for, such as 3-way calling, conference calling feature, call forwarding, automatic redial, and caller ID.
  • VoIP phones can integrate with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books and passing information about whether others (e.g. friends or colleagues) are available online to interested parties.


If you’ve decided that you would like to employ VoIP for your business, UIS can provide full installation and support, including:

  1. ANALYZE PHONE BILLS: Analyze your phone records bills and help you select the right phones system for you.
  2. ORDER DIDs OR HELP ASSIGN EXTENSIONS. UIS will take care of acquiring the DIDs or help you determine what extension goes to your employee.
  3. SELECTING THE CORRECT PHONE SYSTEM. UIS will help you decide among the different brands of VoIP systems and tell you which can be maintained more efficiency. We can also assist you with selecting a telephone service provider.
  4. ORDER THE PHONE SYSTEM. UIS can procure the phone system for you or, we can provide you a list to purchase the equipment yourself.
  5. INSTALL THE NEW VOIP SYSTEM. UIS has installed approximately 40 VoIP systems, ranging from Cisco Systems to more cost effective VoIP systems based upon open source code (e.g. Asterisk) such as Fonality.
  6. MAINTAIN. Once you are fully operational, can provide regular maintenance or as-needed maintenance to keep your new telephony system running smoothly.