IT Support

Our engineers are trained to assist you with the setup and maintenance of your hardware and software,
as well as, and troubleshooting of any issues that may arise.

IT Support from Response to Resolution

“Our IT Support has the fastest Response time with our average response being 9 minutes and our average resolution time is 2 hours and 47 minutes”
Role of Virtual
  • Manage IT Projects works with Primary Engineer to plan and implement
  • IT Strategy customizes IT strategy specific to your needs
Role of Primary
  • Provide timely and effective service:
  • dedicated point person for your account
Role of Back-up
  • familiar with your account
  • second line of defense
  • assumes role of primary as needed

Help Desk

  • Available-24/7
  • Advanced ticketing system allows for rapid response time
  • Access to live help desk where you can place ticket
  • Access to UIS portal for ticket entry
  • Remote access for real time support and resolution
IT Support

IT Support Portal

  • Easy Ticket Entry
  • View History of Devices
  • View Invoices
  • Documentation
  • Network Maps

Frequently asked questions

Yes, because they offer 24 x 7 coverage an IT Support provider can meet and generally exceed the support requirements of an organization, you no longer have to worry about employees taking vacations or employee turnover. We schedule onsite visits and handle issues remotely.

We can support executives with personal computers. We also have the option to support all users in the organization for an additional cost.

We support users with general questions about office applications, email or browsers. We can provide more in-depth trainings for implementations or larger scale deployments.

We incorporate remote it support in our daily support of clients. We also provide weekly or monthly on-site support. UIS will work to be proactive preventing a majority of it support requests.

We respond to emergencies within 10 minutes, and our average resolution time for emergencies is 2 hours and 47 minutes. When we receive an emergency, our system goes through a texting process in the following escalation:

Minutes Past  Escalation Path
0-9 Primary Engineer
10-19 Primary & Backup Engineer
20-29 Primary & Backup Engineer, Account Manager
30 + Entire Company including the CEO

No, we only have US based employees and our staff are full time employees.

We provide support for all the major hardware and software vendors. We most likely have supported your hardware/software in the past. The most common hardware vendors we support are DELL, IBM, HP, Apple, Cisco, Samsung, Lenovo, Fujitsu, and Asus. The most common software we support includes: Microsoft, Apple, Oracle, SAP, VMWare, Symantec, Salesforce, Adobe, and Intuit.

Would you like to discuss your IT Support needs?
Do you have different needs?